FAQs: Your Plumbing Questions Answered
QUESTIONS / ANSWERS
Here are answers to the most common questions. If you can’t find the answers you need here, please reach out to us at (801) 785-2000!
Do you give quotes over the phone?
Yes, our office staff is equipped to provide general quotes over the phone. However, some jobs require a more in-depth approach. For those jobs, we like to set up a time where one of our technicians can visit with you and provide you a free no-obligation estimate. Or if you like, we offer you the option of speaking with a technician over the phone.
Are you licensed?
Yes, we are licensed and insured. We are also licensed in Heating and Air.
How do I know the technician will do a good job?
Our technicians are specifically trained and have faith in their work. We feel that the customer should be treated as we would like to be treated ourselves. If at any time you have a comment about a technician, please call the office and speak with a representative.
Do you do residential & commercial work?
Absolutely! Our team is fully trained in both Residential Plumbing and Commercial Plumbing. We also work with our local suppliers for up to date product training.
Are your technicians on commission?
No. We are a family-owned and operated company and prefer to keep prices on a regular pricing structure.
Do you work with property management companies?
Yes. We offer on-call services to everyone. We carry all of the insurance requirement
Do you charge for your estimates?
No. We offer free estimates. There are no hidden fees.
What methods of payment do you accept?
We accept all major credit cards, checks, and cash. We also offer easy financing options. Payment is due upon job completion.
Told Plumbing Is The Right Choice
Equipped to Handle It All
Even What Your Husband “Already Fixed”
AVERAGE Based on 16 reviews Posted on Jessica D.Verified I spent weeks looking for the right company to replace two boilers at my work. Told Plumbing's customer service and bid won them the project. They were able to get the project scheduled rather quickly and even considered the weather so as not to cause too much disruption to our office conditions. The employees assigned to the week long project were professional, trustworthy, and independent workers, meaning they didn't interrupt our work. They left the work space clean and were very polite. The billing portion was simple and timely. And after two months, we have not had any trouble with the new boilers and we have reliable heat. I will use Told Plumbing again for both work and personal projects.Posted on Timothy S.Verified Thank goodness for Told Plumbing. Nothing worse than a cold shower at 6 am before work. Well, that was yesterday. Isaac came out after hours to help us. He did the best he could with the old unit in our new place, but to no avail, the thing was too far gone. Flash forward to today, Isaac was back by 12:30pm with his assistant Ron. The two of them had the old unit out, the new one in in about an hour, all connected, and the entire work area was clean and back to normal. They even carted off the old unit. And they did all this to the serenade of three barking dogs without missing a beat. I have their magnet front and center on the fridge should any other plumbing issues arise. If you have not guessed by now, yes, I wholeheartedly recommend this company. Ask for Isaac!!!!Posted on Alice A.Verified We use Told Plumbing for their Handyman services. Several times we've had Marlin come out and he can do everything! He explains things well and will tell you what could be done before hand to save you money. I've never had a bad job done by them. I think the prices are very reasonable as well.Posted on CheapSeat S.Verified I replaced our water heater 8 years ago. I bought one at Lowes and installed it myself. (I hate paying people to do stuff I can do.) It had a 12 year factory warranty. It sprung a leak this week so I called Whirlpool about the warranty and they wouldn't go past the fact I'm not a licensed plumber. So I called Told Plumbing and told them I just wanted a new one installed, since I'm now a bit handicapped can't haul water heaters around any more. The guy that does the work called me and asked me about the brand/warranty and where I got it. When he got here, he said he'd take care of it. He ripped it out, hauled it down to Lowes, and got them to replace it for free with a newer model! He ended up only charging me for the installation which was less than the cost of the new water heater itself. Woot! THAT is what I call customer service! The guy's name is "JP"
Posted on Erin WightmanTrustindex verifies that the original source of the review is Google. These guys are so great! Honest, quality work, answered all my questions. Would definitely recommend.Posted on Jacob Hansen (Jake)Trustindex verifies that the original source of the review is Google. Amazing guys they installed a new water heater in our duplex the technician was super chill and they do really high quality work, not many people go the extra length to use both pipe tape and pipe dope to seal things they seriously do high quality work and the new water heater works great.Posted on Julio César AcostaTrustindex verifies that the original source of the review is Google. Fast and quality service from my initial call to the end of service. Kelly came to our house today and as scheduled and did a fantastic job. Helping us with the dishwasher, the master shower, the water filter and a toilet. He knew how to solve every issue and was very professional. Very happy either way the service.Posted on AJ NielsenTrustindex verifies that the original source of the review is Google. Professional company that keeps their customers best interest in mind, which I really appreciate. They do excellent work!Posted on Shea ConroyTrustindex verifies that the original source of the review is Google. The service at Told Plumbing was great! Everyone that I interacted with was kind and helpful. I recommend them to my friends and neighbors all the time because I was very impressed with their work.Posted on Steve MarcumTrustindex verifies that the original source of the review is Google. We like the job Kelly does with Told Plumbing. He’s efficient & thorough. He answers our extra questions.Posted on Robert JonesTrustindex verifies that the original source of the review is Google. Service was excellent and professional. Shower stem replaced in about 15 minutes
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